Questions, answered without the marketing.

No. There is no legal definition of non-toxic for cleaning products in the United States, and no agency certifies it. The FTC Green Guides say a general non-toxic claim needs competent and reliable scientific evidence that the product is safe for both people and the environment, which is a high bar very few products actually clear. We use the phrase because it is what people search for, and then we publish the ingredient lists so you do not have to take the phrase on faith.

Yes, one product. When disinfection is genuinely warranted we use an EPA-registered hydrogen peroxide disinfectant. Hydrogen peroxide is synthesised, not plant-derived, and it is the honest choice over a plant-based product with no registration behind it. It is listed on our products page with the same detail as everything else.

Far less often than the cleaning industry suggests. Soap, friction and a rinse remove most of what is on a household surface. We disinfect after raw meat, when someone in the house is ill, in a bathroom shared with someone immunocompromised, and when a landlord or lease requires it. For norovirus specifically, no plant-based product is an adequate substitute for a chlorine-based disinfectant, and we will tell you that rather than sell you something gentler.

A disinfectant only works if the surface stays visibly wet for the time on the label, which is usually one to ten minutes. Almost nobody does this at home; they spray and wipe within seconds, which cleans the surface but does not disinfect it. Plant-based disinfectants are not automatically slower than conventional ones, but several of them do need a longer dwell, and honouring that time is a real part of why a deep clean takes as long as it does.

Not automatically. Essential oils are themselves volatile organic compounds. Terpenes such as d-limonene and linalool can react with ozone indoors to produce formaldehyde and ultrafine particles, and tea tree and lavender oils are recognised skin sensitisers. Scent is our optional extra, never our default, and we will discourage it in any household with asthma.

No, and the difference matters. Unscented often means a masking fragrance was added to cover the smell of the base ingredients. Fragrance-free means no fragrance ingredient was added at all. Our default kit is fragrance-free. If a product is merely unscented we say so.

No, and anyone who guarantees that is overselling. We can meaningfully reduce settled dust and the allergen load it carries, using sealed HEPA vacuums and damp rather than dry dusting. We cannot control what comes in on shoes, through an open window in June, or out of a duct system we do not service.

A true HEPA filter captures at least 99.97 percent of particles at 0.3 microns, the hardest size to catch. The filter is only half of it: if the vacuum body is not sealed, air bypasses the filter and fine dust goes straight back into the room. We buy sealed-system machines and replace the filters on a schedule rather than when someone notices the suction has dropped.

The kit is chosen with pets in mind, but "pet-safe" deserves the same scepticism as "non-toxic". The real risks are residue on floors a dog licks, essential oils around cats, whose livers process phenols and terpenes poorly, and concentrated products stored where an animal can reach them. We rinse food and floor-level surfaces, we do not use essential oils in homes with cats, and we keep everything in the van between rooms.

The first visit is usually a deep clean, priced separately, because a recurring visit is designed to maintain a level rather than to catch up on a backlog. If a house has been well kept we will say so and skip it.

No. Most recurring clients give us a lockbox code or a key, held under our bond. If you are home, that is fine too, and we will work around whichever room you are in.

Recurring visits start at 165 dollars for a two bed one bath every two weeks. Deep cleans start around 420 dollars, move-outs around 385 dollars, and both are quoted after a walkthrough rather than from a square-footage calculator. Prices shown on this demo site are illustrative.

Mould remediation beyond roughly ten square feet, carpet and upholstery extraction, post-construction dust, pest or biohazard contamination, exterior windows, anything above a two-step ladder, and any sanding or scraping of painted surfaces in a home built before 1978. We keep referrals for all of it.

Free until 5pm the day before. After that we charge half the visit, because the team is already scheduled and paid. If we cancel on you, the next visit is free.